Technical Support Specialist
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-09-18
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-18
Job specializations:
-
Automotive
Job Description & How to Apply Below
Job Duties
- Provide technical service support to customers
- Interface directly with customers and dealer technical staff to resolve field issues
- Apply the warranty process
- Engage in problem solving to support customers and partners on company products
- Maintain vehicle service records with documentation of problems, corrective actions, and service/warranty commitments
- Assist in developing service bulletins, campaigns, and updates
- Review technical content for technical literature
- Provide service support for all FCCC model lines
- Participate in continuous improvement of call center processes
- Provide some holiday coverage as part of a 24/7 call center
- Knowledge and experience with conflict resolution
- Experience and understanding of automotive or medium and heavy-duty commercial vehicle electrical systems and controls
- Demonstrated teamwork skills, including cross-functional collaboration
- Microsoft Office and Excel proficiency
- Excellent written and verbal communication skills
- Associate degree in automotive and preferably 1–2 years of relevant experience, or 4 years of relevant experience in lieu of degree
- Automotive or truck dealership work experience
- Well-developed technical troubleshooting experience on heavy equipment or automotive
- Knowledge of automotive and truck dealer network operations
- Ability to work in or relocate to Gaffney, South Carolina or High Point, North Carolina
- Legally authorized to work permanently in the United States at the time of application, unless a current Daimler Truck North America employee working under an existing U.S. Daimler Truck North America visa
- Successful completion of a criminal background check
- May be required to successfully complete a pre-employment drug screen
Demonstrates expertise in technical service support for automotive and heavy-duty commercial vehicles, with strong problem-solving abilities and effective communication skills. Proficient in conflict resolution and collaboration within cross-functional teams to enhance customer satisfaction and service processes.
Highest-signal resume keywords- Technical Service Support
- Automotive Electrical Systems
- Technical Troubleshooting
- Microsoft Office Proficiency
- Conflict Resolution
- Technical Service Support
- Automotive Electrical Systems
- Technical Troubleshooting
- Service Record Maintenance
- Warranty Process Application
- Conflict Resolution
- Teamwork
- Cross-Functional Collaboration
- Written Communication
- Verbal Communication
- Automotive
- Heavy-Duty Commercial Vehicles
- Truck Dealership Operations
- Service Bulletins
- Call Center Processes
- Microsoft Office
- Excel
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