Commercial Operations Manager

Essential Duties & Responsibilities

Verdesian is seeking an individual to fill our Commercial Operations Manager role. This role serves as the primary system owner and operational backbone for the North America Commercial organization. This role is responsible for Salesforce coordination, commercial analytics, pricing and program execution support and cross-functional operational rigor. The role consolidates critical responsibilities previously owned by the Commercial Chief of Staff, ensuring continuity across pricing updates, sales programs, payment workflows, reporting and CRM governance, while modernizing and systematizing how the commercial team operates.

This is a hands-on, execution-focused role that enables speed, accuracy and confidence in revenue-related decision-making.

• Serve as the primary Salesforce SME for the North America Commercial organization.
• Own Salesforce master data and process governance (opportunity stages, forecasting categories, pipeline definitions, account hierarchy, segmentation, territory alignment).
• Maintain workflows, approvals, and reporting logic.
• Ensure Salesforce reflects current selling motions (AAM, AM, EAM, Strategic Accounts) and pricing structures.
• Partner with IT and vendors on enhancements and integrations.
• Drive CRM data quality, adoption standards, training, and user enablement.

• Maintain KPI dashboards (revenue vs. target, pipeline health, forecast accuracy, program performance).
• Support MBRs, QBRs, and executive reporting.
• Partner with Finance to reconcile Salesforce forecasts with Oracle actuals.
• Reduce spreadsheet dependency by systematizing reporting in Salesforce and Power BI.

• Manage price list updates in Salesforce and Oracle.
• Ensure timely, accurate pricing changes and communication to Sales and Customer Service.
• Maintain pricing documentation and audit trails.

• Support administration of commercial programs (VLS Equipment Programs, VIP/Strategic Programs).
• Manage program enrollments, calculations, and compliance.
• Maintain program visibility in Salesforce.
• Partner with Sales Leadership and Finance on program rules, data accuracy, and incentives.

• Coordinate commercial payment requisitions and program‑related payments.
• Ensure proper approvals, timely processing, and audit documentation.
• Serve as a clearinghouse for execution questions.

• Analyze territory performance, account‑level growth, and program ROI.
• Identify process gaps in forecasting, pipeline management, and program execution.
• Document and standardize commercial processes.

• Salesforce accuracy, usability, and adoption.
• Improved forecast accuracy and pipeline visibility.
• Timely pricing and program execution.
• Reduced friction between Sales, Finance, and Customer Service.
• Trusted, repeatable reporting for leadership and board visibility.

• 5+ years in Commercial Operations, Sales Operations, Business Analytics, or Revenue Systems.
• Hands‑on Salesforce administration experience (Sales Cloud).
• Strong analytical and problem‑solving skills.
• Experience supporting B2B sales teams.
• Advanced Excel proficiency.
• High attention to detail and operational discipline.

• Salesforce Administrator Certification.
• Power BI or similar analytics tools.
• Oracle or ERP integration experience.
• Experience in agriculture, CPG, or distribution‑based selling environments.

• Systems thinker with strong execution bias.
• Detail‑oriented, process‑driven, and dependable.
• Strong cross‑functional communicator.
• Comfortable operating in ambiguity and scaling environments.
• Trusted partner to Sales, Finance, and Operations.

Verdesian Life Sciences is an equal opportunity employer to all, regardless of age, ancestry, color, disability, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.