Commercial Operations Manager

Verdesian is seeking an individual to fill our Commercial Operations Manager role. This role serves as the primary system owner and operational backbone for the North America Commercial organization. This role is responsible for Salesforce coordination, commercial analytics, pricing and program execution support and cross-functional operational rigor. The role consolidates critical responsibilities previously owned by the Commercial Chief of Staff, ensuring continuity across pricing updates, sales programs, payment workflows, reporting and CRM governance, while modernizing and systematizing how the commercial team operates.

This is a hands‑on, execution‑focused role that enables speed, accuracy and confidence in revenue‑related decision‑making.

• Serve as the primary Salesforce SME for the North America Commercial organization.
• Own Salesforce master data and process governance (opportunity stages, forecasting categories, pipeline definitions, account hierarchy, segmentation, territory alignment).
• Maintain workflows, approvals, and reporting logic.
• Ensure Salesforce reflects current selling motions (AAM, AM, EAM, Strategic Accounts) and pricing structures.
• Partner with IT and vendors on enhancements and integrations.
• Drive CRM data quality, adoption standards, training, and user enablement.

Commercial Reporting, Analytics & Forecasting

• Support MBRs, QBRs, and executive reporting.
• Partner with Finance to reconcile Salesforce forecasts with Oracle actuals.
• Reduce spreadsheet dependency by systematizing reporting in Salesforce and Power BI.
• Manage price list updates in Salesforce and Oracle.
• Ensure timely, accurate pricing changes and communication to Sales and Customer Service.
• Maintain pricing documentation and audit trails.
• Support administration of commercial programs (VLS Equipment Programs, VIP/Strategic Programs).
• Manage program enrollments, calculations, and compliance.
• Maintain program visibility in Salesforce.
• Partner with Sales Leadership and Finance on program rules, data accuracy, and incentives.

Payment Requisition s & Commercial Enablement

• Coordinate commercial payment requisitions and program‑related payments.
• Ensure proper approvals, timely processing, and audit documentation.
• Serve as a clearinghouse for execution questions.

Business Analysis & Process Improvement

• Analyze territory performance, account‑level growth, and program ROI.
• Identify process gaps in forecasting, pipeline management, and program execution.
• Document and standardize commercial processes.

Success Measures

• Salesforce accuracy, usability, and adoption.
• Improved forecast accuracy and pipeline visibility.
• Timely pricing and program execution.
• Reduced friction between Sales, Finance, and Customer Service.
• Trusted, repeatable reporting for leadership and board visibility.

Qualifications:

Required

• 5+ years in Commercial Operations, Sales Operations, Business Analytics, or Revenue Systems.
• Strong analytical and problem‑solving skills.
• Experience supporting B2B sales teams.
• High attention to detail