Project Manager, Client Relationship Manager, Operations Manager

Job Description

Project Manager/Account Manager

Our client is a fast-growing data analytics software re-seller and services provider based in Cary NC.

Job summary The position will be responsible for managing all aspects of client contact, support and project planning for a growing organization. Project management experience is preferred but not required. Full training on our products and services will be provided.

The company provides full benefits (medical, dental, vision), disability insurance and the ability to participate in our retirement plan, with company matching contributions. The Project Manager/Account Manager position is a full time, salaried position.

We seek an individual who enjoys the rigors of providing exceptional client support - acting as a customer advocate, balancing client requirements with project deliverables and representing the company in a professional manner at all times.

Successful candidates will have the desire to provide exceptional customer service in a fast paced environment while managing numerous accounts and priorities. We pride ourselves on recognizing top performance, integrity, and a winning/growth mindset.

We seek a driven person who is not afraid of technology, ready to learn, take responsibility to help our company grow and eager to succeed.

• Manage and coordinate all aspects of client relationships including project deliverables, communications and education.
• Act as main contact for project status, updates and communication for the internal team.
• Maintain internal tools used for project management and sales support.
• Oversee analyst work for clients and act as liaison to gather requirements and deliver on client expectations.
• Provide strategic advice and direction to clients as they outline project and plan for future goals and objectives.
• Assist with company marketing and event coordination as needed.
• Learn the features and benefits for all products, training and services sold by company
• Attend various networking events as needed.
• Travel to client sites as needed with advance notice (20% of the time).
• Assist in the development of company processes and tools use to increase internal efficiency and consistency (i.e. reporting, operational procedures, best practices, etc.).
• Complete administrative tasks as needed (time tracking, reporting, research, etc.)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Positive, friendly attitude that contributes to both our success and our great work atmosphere
• Strong work ethic reinforced by problem solving skills and the ability to address challenges
• Must value integrity, respect, and trust in others
• Ability to problem solve independently
• Must present a professional and dignified image to prospects, partners and customers
• Ability to work a consistent full-time 40 hour work week

Our client is proud to be an equal opportunity/affirmative action employer. They are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is their policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.