Change Management Delivery Lead; hybrid

Change Management Delivery Lead

We are looking to hire someone to work in our Columbus, Ohio office on a hybrid schedule (3 days a week in office).

Team is looking for a seasoned Change Management professional that brings empathy, positivity and flexibility to support various audiences. If you are a people focused team player, this role and team are right for you.

The Change Management Lead is responsible for leading the design and delivery of integrated change management, project communication, and training strategies in support of enterprise transformation initiatives. This role is responsible for creating and implementing change management strategies and plans to drive program results to increased understanding and end‑user adoption to help our people thrive through change. The role drives the translation of change impacts into scalable communication, engagement, and learning solutions that build awareness, readiness, and sustained adoption.

Working closely with program leadership, stakeholders, and cross‑functional partners, the lead ensures alignment of change, communication, and training efforts to business priorities while monitoring adoption outcomes and enabling successful organizational transitions.

• Lead and conduct readiness (organization, sponsor, and change), communication, and training needs assessments and utilize results to develop integrated change, communication, and learning strategies and plans
• Conduct stakeholder impact assessments and translate findings into comprehensive engagement, communication, and training plans in partnership with Corporate Communications, Technical Training, and Leadership Development
• Lead the execution of change, communication, and training plans, ensuring alignment to program milestones and driving awareness, understanding, and sustained adoption
• Translate change impacts into targeted communication strategies and training solutions, including development of materials such as presentations, job aids, and learning resources
• Establish and maintain feedback loops, communication channels, and training programs to enable continuous knowledge transfer and support stakeholder adoption
• Analyze qualitative and quantitative data (e.g., readiness, communication effectiveness, training participation, and adoption metrics) to identify risks, measure success, and recommend mitigation actions
• Identify and manage areas of resistance by implementing targeted communication, training, and engagement interventions to drive behavior change and minimize disruption
• Provide leadership and guidance to project teams and stakeholders on change, communication, and training best practices, while facilitating discussions, workshops, and training sessions to build capability and alignment
• Identify opportunities to align change management project engagement and communication activities with other programs to leverage existing opportunities and strengthen employees’ ability to move through multiple changes at one time

Education & Experience

• Bachelor’s degree
• 5+ years of experience leading complex, transformational change initiatives

Change Management Expertise

• Advanced knowledge of change management methodologies, tools, and best practices
• Experience deploying large‑scale, coordinated change and training strategies
• Proficiency with change management tools and platforms

Leadership & Ways of Working

• Advanced experience working independently and leading others
• Ability to operate & lead effectively in a matrixed environment
• Demonstrated ability to engage and influence stakeholders at all levels

Communication & Stakeholder Management

• Exceptional written and verbal communication skills
• Strong interpersonal and relationship‑building capabilities
• Ability to align diverse stakeholders toward a common goal

Analytical & Problem‑Solving Skills

• Strong analytical thinking and decision‑making abilities
• Ability to translate insights into actionable strategies
  
  Ability to interpret data, work with analytic models and advanced technologies and digital tools, with data reporting and data visualization

Technical Skills

• Advanced proficiency in Microsoft Office…