Service Operations Coordinator

Hybrid (3 Days Office)

The Planned Activity Project Manager is responsible for coordinating and managing preventative maintenance and mandatory update activities to ensure contractual compliance and on-time completion. This role partners with customers and cross-functional teams to proactively schedule, track, and adjust planned activities while maintaining high service standards in a dynamic healthcare environment.

• Manage all preventative maintenance and mandatory updates aligned with contracts and due dates.
• Coordinate end-to-end scheduling of planned activities, including proactive customer outreach.
• Track engagement milestones, identify risks, and take corrective actions to ensure timely completion.
• Collaborate with customers and internal teams to adjust schedules based on changing priorities.
• Ensure customer readiness, including room availability and milestone adherence.
• Research, document, and deliver regular progress and action reports to stakeholders.

• Bachelor’s degree or equivalent professional experience required.
• Demonstrated ability to manage semi-complex to complex projects and identify critical paths.
• Strong analytical skills to interpret less clearly defined issues and drive solutions independently.
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with project coordination, milestone tracking, and stakeholder management.
• Knowledge of SAP is a plus.