Senior Director, Field Effectiveness & Operations

• Partner with Commercial Leadership to define field strategy, customer-facing priorities, execution plans, and performance measures
• Serve as a strategic thought partner on field effectiveness, customer engagement, sales force effectiveness, and commercial execution
• Perform data modeling, performance analysis, scenario development, and insight generation
• Shape the vision, operating model, tools, processes, and capabilities for the Field Effectiveness & Operations organization
• Translate strategy and analytics into practical actions for field leadership and frontline leaders
• Lead field effectiveness strategy, sales force effectiveness, field operations, performance management, and customer-facing team capability initiatives
• Work with dashboards, analytical models, CRM outputs, segmentation, targeting, territory performance, field activity, and customer engagement data
• Develop insights, recommendations, and executive-ready narratives for Commercial Leadership
• Partner with field leaders and frontline managers to improve adoption, customer engagement, and performance
• Establish routines, scorecards, performance reviews, and feedback loops for continuous improvement
• Align Analytics, Brand Teams, CRM, Training, Customer Engagement, and Field Leadership
• Build, coach, and develop a high-performing team

• 10+ years of experience in field effectiveness, commercial operations, sales force effectiveness, commercial analytics, strategy, or related roles
• Ideally experience within biopharma, healthcare, or life sciences
• Strong ability to work directly with data, analytics tools, dashboards, and models
• Experience with CRM platforms, field reporting, customer engagement tools, and commercial performance systems
• Demonstrated success partnering with commercial leaders, field leadership, and frontline managers
• Ability to develop strategy while driving hands-on execution and organizational pull-through
• Ability to influence across functions and levels, build trust, and create alignment without relying only on authority
• Consulting experience is preferred
• Ability to shape vision, capabilities, processes, and operating model for a new organization
• Ability to use data to diagnose issues, identify opportunities, and guide decisions
• Understanding of commercial priorities and ability to build trusted relationships with leadership and the field
• Ability to drive adoption, continuous improvement, and measurable business impact
• Ability to bring teams together across functions
• Ability to communicate complex information and ideas clearly
• Ability to apply abstract principles to solve complex conceptual issues
• Ability to perform complex tasks under variable and changing conditions
• Ability to frequently drive to site locations and travel within the United States
• Ability to perform the stated physical activities, including sitting 6–8 hours per day and lifting up to 25 lbs.

Demonstrates extensive experience in field effectiveness and commercial operations, with a strong focus on data analytics, strategy development, and performance management. Proven ability to influence stakeholders, drive adoption, and improve customer engagement through effective team leadership and collaboration.

• Field Effectiveness Strategy
• Commercial Analytics
• CRM Platforms
• Data Modeling
• Performance Management

• Data Analysis
• Performance Analysis
• Scenario Development
• Insight Generation
• Sales Force Effectiveness
• Field Operations
• Customer Engagement
• Commercial Execution
• Strategy Development
• Continuous Improvement

• Influencing Across Functions
• Building Trust
• Creating Alignment
• Clear Communication
• Team Building

• Biopharma
• Healthcare
• Life Sciences
• Commercial Priorities

• Analytics Tools
• Dashboards
• CRM Outputs
• Field Reporting
• Commercial Performance Systems