Source to – Vendor Specialist

Source To Pay – Vendor Specialist

Join our NAM Customer Service Finance team in Cary, NC. This role is ideal for an operations-focused professional who enjoys solving problems, collaborating across functions, managing vendor relationships, and driving process improvements that support business performance and customer service excellence. This is a hybrid position based in our Cary, NC office.

Responsibilities:

• Operationally execute transactional Finance business-related CS supplier PO creation, reconciliation, and follow through to payment
• Partner closely with Procurement, Service Business Management (SBM), Operations, Quality, Product Management, Lifecycle Organizations, Field Service, and Sales teams to support Source-to-Pay activities and resolve operational issues.
• Build strong working relationships across functions and proactively engage the appropriate stakeholders to drive solutions rather than operating within functional silos.
• Take ownership of cross-functional issues by leading investigations, coordinating impacted teams, escalating concerns when necessary, and maintaining communication through resolution.
• Facilitate information sharing, remove process barriers, and help teams understand their responsibilities and downstream impacts.
• Communicate proactively by providing timely updates, identifying risks and delays early, clarifying requirements, and maintaining transparency throughout the lifecycle of requests and issues.
• Collaborate with peers and business partners to identify process improvement opportunities, share best practices, and support automation, digitalization, and standardization initiatives.
• Contribute to team project objectives by helping transform traditional vendor management activities into an integrated, end-to-end Source-to-Pay operating model.
• Demonstrate a holistic business mindset by understanding how decisions and actions impact service delivery, vendor relationships, procurement compliance, financial performance, and customer outcomes.
• Promote a culture of continuous improvement, accountability, collaboration, and operational excellence across the Source-to-Pay organization.

Required Skills,

Education and Experience:

• 4-6+ years of experience
• Demonstrated knowledge of business processes, customer contract administration, purchase order management, vendor coordination, invoicing, and/or reconciliation activities.
• Demonstrated strong ownership mindset, with the ability to independently drive initiatives, take accountability for outcomes, proactively resolve challenges, and ensure timely execution of priorities.
• Proficiency in Microsoft 365 and AI-enabled tools, including Copilot, Loop, Excel, Power BI, Teams, and SharePoint, with the ability to leverage technology to improve productivity and operational performance.
• Experience utilizing SAP P40 or equivalent ERP systems in operational support.
• Analytical and problem-solving skills with the ability to identify process issues, resolve transactional exceptions, and support the accurate and timely execution of operational activities.
• Demonstrated ability to foster a culture of accountability, collaboration, and continuous improvement.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across Finance, Operations, Procurement, Service, and external vendor partners.

Bachelor's degree in business, Finance, Supply Chain, or equivalent combination of education and experience.