Business Process Engineer, Specialty Services - Cary, NC

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This is a role well suited to an ambitious professional who wants to operate at the intersection of process governance, quality documentation, operational transformation, and strategic project delivery. As a Business Process Engineer, Specialty Services, you will own and maintain the team’s process documentation and quality materials while representing Specialty Services in cross‑functional initiatives that require a clear understanding of end‑to‑end workflows, operational impacts, and business requirements.

You will also lead selected strategic projects that improve how the organization works and delivers service.

• Own the development, maintenance, and lifecycle management of Specialty Services process documentation, quality documents, standard work, job aids, and related reference materials.
• Partner with operational subject matter experts, Quality, Training, and leadership to ensure documentation is accurate, usable, current, and aligned with business requirements.
• Translate complex end‑to‑end workflows into clear process maps, procedures, decision points, roles, controls, and supporting materials as needed.
• Establish a structured approach for document governance, including reviews, approvals, version control, change communication, and periodic validation.
• Identify documentation gaps, conflicting guidance, process risks, and opportunities to improve standardization across Specialty Services.

• Represent Specialty Services in strategic initiatives, transformation programs, governance forums, and tooling enhancement discussions where operational representation is required.
• Serve as an end‑to‑end process subject matter expert, articulating upstream and downstream impacts across teams, systems, customers, and field operations.
• Gather input from stakeholders and translate operational needs, pain points, and process gaps into clear business requirements, use cases, priorities, and acceptance criteria.
• Partner with project managers, IT, product teams, and cross‑functional business leaders to ensure proposed solutions support scalable, standardized, and sustainable operations.
• Evaluate process and tooling changes for operational impact, including handoffs, exceptions, controls, training needs, and readiness requirements.

• Lead or co‑lead strategic projects for Specialty Services, including new process development, operational improvements, tooling enhancements, and cross‑functional transformation efforts.
• Develop project objectives, work plans, stakeholder engagement approaches, risks, dependencies, and success measures for assigned initiatives.
• Coordinate business validation, testing, implementation readiness, issue resolution, and adoption activities across impacted stakeholders.
• Build alignment and drive decisions across teams without direct authority, ensuring actions and deliverables remain connected to the intended business outcome.
• Support go‑live and sustainment activities by ensuring process clarity, documentation readiness, training alignment, and defined escalation paths.

• Identify opportunities to simplify processes, reduce variation and manual work, strengthen controls, and improve employee and customer experience.
• Use data, feedback, and…