Director, Vendor Management

General Information
Location Cary, North Carolina
Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Grade

13M

Posted Date

27-Aug-2026

Job

19986

Description and Requirements
The Team You Will Join Met Life ’s Global Business Solutions (GBS) team delivers enterprise-wide solutions and services with agility and efficiency, enabling scaled capabilities across our global organization. GBS comprises of enterprise teams leading change initiatives, vendor management and procurement, business resilience, and end-to-end shared services through Met Life’s Global Capability Center, which delivers solutions in technology, service, operations, and finance.

By driving enterprise-wide solutions at scale, and through seamless collaboration across global business functions, you’ll help Met Life create value and stay ahead in an ever-evolving landscape. Join a team that transforms challenges into opportunities and delivers lasting success across the enterprise.

The Opportunity The Director, Vendor Management Center of Excellence serves as a senior enterprise vendor management practitioner with two primary areas of accountability:
Enterprise Vendor Relationship Ownership through direct management of strategically important, complex, or enterprise-wide vendor relationships; and Enterprise Leadership and VM COE Contribution through advancement of enterprise vendor management standards, governance frameworks, reporting, training, operating model, and organizational capabilities.

This role helps define what good vendor management looks like by applying leading practices to complex vendor relationships and translating those experiences into scalable standards, tools, governance practices, and coaching for the broader vendor management community.

Key Responsibilities Enterprise Vendor Relationship Ownership Serve as the designated Vendor Manager for strategically important, enterprise-wide, or highly complex vendor relationships.

Develop and execute vendor relationship strategies, governance plans, and engagement models.

Lead vendor business reviews, operational governance reviews, executive engagement forums, and performance oversight activities.

Drive vendor accountability for contractual obligations, service levels, operational performance, and business outcomes.

Coordinate resolution of significant vendor issues, service disruptions, escalations, disputes, and remediation efforts.

Partner with Procurement, Legal, Compliance, Third Party Risk Management, Technology, Operations, and business stakeholders to identify and address vendor-related opportunities and risks.

Drive value realization through innovation, service improvements, operational efficiencies, and strategic partnership development.

Support business continuity planning, transition planning, renewal strategies, and vendor exit readiness activities.

Enterprise Leadership and VM COE Contribution Serve as a senior subject matter expert on enterprise vendor management practices, governance, and operating model execution.

Support development and continuous improvement of enterprise vendor management standards, governance frameworks, procedures, and supporting tools.

Help evolve vendor management operating models, vendor segmentation methodologies, governance processes, and performance reporting capabilities.

Provide guidance, coaching, and consultation to Vendor Managers, Engagement Managers, Regional Governance Leads, and business stakeholders.

Support development of enterprise reporting, scorecards, dashboards, metrics, and management insights related to vendor performance, governance adherence, and program effectiveness.

Identify opportunities to improve vendor management maturity, automation, efficiency, data…