Customer Service Representative

Join Verdesian Life Sciences as an Customer Service Representative (International Focus) in Cary, NC! In this role, you’ll serve as the primary liaison between Verdesian and its global customers, managing the entire order process from receipt to delivery. You’ll ensure compliance with international shipping requirements and customs documentation while delivering exceptional customer service.

At Verdesian Life Sciences, we help growers maximize nutrient use efficiency to improve crop yields and sustainability. Join a team committed to innovation and global impact. We offer competitive compensation, benefits, and opportunities for professional growth.

Key Responsibilities

• Act as the front-line customer contact for order management and execution.
• Acknowledge and enter customer purchase orders into Oracle ERP promptly.
• Coordinate inventory, shipping schedules, and contingency planning for product shortages.
• Prepare and review international shipping documentation (commercial invoices, packing lists, certificates of origin, regulatory labels, customs paperwork).
• Ensure compliance with state and international regulatory requirements for labeling and documentation.
• Provide timely updates on open orders and invoice orders within 24 hours of shipment.
• Resolve customer issues promptly and collaborate with internal teams to meet business needs.

Qualifications

• Bachelor’s degree preferred or equivalent customer service experience.
• Proven experience in international shipping and documentation (customs, regulatory compliance, export paperwork).
• Proficiency in ERP systems (Oracle or SAP) and Microsoft Excel.
• Experience with Salesforce preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage complex documentation and deadlines across multiple countries.

Verdesian Life Sciences is an equal opportunity employer to all, regardless of age, ancestry, color, disability, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.