Customer Service Coordinator

Customer Service Coordinator page is loaded## Customer Service Coordinator locations:
US - Apex, NCtime type:
Full time posted on:
Posted Todayjob requisition :
20750
** Job Overview
*** Enter Orders and request for Quotes into ERP system.
* Respond to internal and external Customer inquiries.
* Ensure all Customers have accurate and timely information on order status and/or changes.
* Manage a broad range of customer inquiries via multiple channels in a timely, professional manner.
* Provide product, pricing, and service information to Customers.
* Resolve a broad spectrum of Customer complaints and issues with empathy and understanding.
* Collaborate cross-functionally to provide accurate and timely information to Customers.
* Issues Return Material Authorizations (RMAs) as requested.
* Processes credit card payments.
* Participate in daily SQDC (Safety, Quality, Delivery, and Cost) meeting.
** Qualifications and Performance Expectations
*** Excellent communication skills, both written and verbal.
* Be able to work well with others in a busy and dynamic team environment.
* Effectively prioritize and multitask while being detail-oriented and organized.
* Demonstrate empathy and patience when dealing with Customers.
* Must be proficient in Microsoft software, including Excel, Outlook, Teams, and One Drive.
* Preferred experience in Salesforce, including Salesforce Cases.
* Used to a fast-paced Customer Service environment.
* Have a flexible “can-do” attitude and be willing to tackle a wide variety of tasks.
* Be comfortable making decisions and resolving issues.
** Education
* ** Minimum High school degree
** Professional Experience
*** Minimum 2 years’ experience working in a Customer Service capacity, in a manufacturing environment.
** Additional Education/Skills
*** Recognizes urgent situations and reacts accordingly, always keeping the Customer’s needs in mind.
* Embraces teamwork.
* Identify, recite, and explain the One JBT Vision.
* Identify and recite the four JBT Core Values and give examples.
** Work Environment
*** Majority of time spent in a cubicle desk setting within an open-office environment.
* Hours are 8:00 am to 5:00 pm Monday through Friday.
* Candidates must be able to work on-site in our Apex, NC facility.  + Hybrid work is available when the candidate completes training.
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