Customer Service Representative

**** We’re Watts. Together, we’re reimagining the future of water.
**** We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
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* What we do:

** For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

This highly motivated, data-driven individual, as part of Customer Service department, will be the liaison between the company, our Agents and Customers. Watts Customer Service Representatives are responsible for administering sales orders, return goods, credits, and invoicing.
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Job Duties and Responsibilities
*** Capable of working in a high-volume department with the ability to enter and/or process multiple sales orders, RGA’s, credits, etc., while ensuring that the most expedient order handling and accurate processing methods/procedures are utilized. It is the responsibility of every CSR to ensure that the Customer service department’s “call ownership” policy is strictly adhered to once a call is answered.
* First point of customer contact for inquires relating to pricing,    product information, deliveries, product availability and shipping information. Work with Watt’s Agents and/or customers to resolve complaints regarding product shortages; provide timely, professional alternative solutions when product shortages do occur. Process requests for returns and credits; trace shipments as required and provide POD’s (Proof of Deliveries) on an as needed basis.
* Investigates, verifies, and releases various order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross referencing issues, shortages, back orders, and all large quantity orders requiring Logistics’ and manufacturing’s participation.
* Act as a liaison between customers’ and Watt’s manufacturing/shipping departments to ensure pending orders ship out on time. As part of this process, manually allocate inventory on orders to ensure timely deliveries and frequently monitor item(s) availability. Aid when necessary, to help resolve overdue order situations.
* Build and maintain sound professional business relationships with both internal and external customers.
* When required, work with the Technical Support department to resolve customer reported issues/problems.
* Maybe called upon to manage specific customer accounts as identified in the Company’s database and/or new accounts as assigned.
* All other duties as assigned.
** Required Qualifications
*** High School Diploma or equivalent required
* Able to create and understand excel spreadsheets.
* Able to work on your own with little supervision
* Excellent phone etiquette, multi-tasking capabilities and experience working in a fast-paced environment.
* Good written and verbal communication skills
* Able to work in a team environment
** Preferred Qualifications
*** 3-5 years minimum experience in a high call volume customer service department
* Computer literate and solid exposure to ERP systems
** General Applicable Company Competencies
*** Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
* Punctuality and dependability.
* Ability to be flexible and adapt to changing work priorities and stressful conditions.
* Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
* Maintain productive and collaborative relationships with other Watts employees.
* Adherence to Watts’ seven cultural beliefs:
Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
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* Working Conditions:

** While performing the job duties, you will be working on-site at a manufacturing facility and…