Business Account Specialist - SLED

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client‑base and making our current customers even happier. You’ll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area. The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service.

• Lead customer interactions on accounts with or without an assigned account manager
• Prospect for new customers while partnering with various support and field teams to close opportunities.
• Support the overall account strategy with the SLED sales leadership team.
• New and existing customer quoting, contracting and ordering implementation, migration, and onboarding support.
• Drive and train online self‑service via the Verizon Enterprise Center (VEC) to increase SLED customer users and adoption. Endorse self‑service practices where possible.
• Research and resolve customer problems while recommending solutions.
• Support E‑Rate/Non‑erate accounts
• Manage 800# and  chat queues and engage with customers.
• Manage inboxes to ensure timing responses, guidance and resolution occurs.
• Provide customers updates on settlement agreements, disputes and billing issues in partnership with other stakeholders
• Submit and follow up on internal departments for system support in SFDC, Polaris, Proquest, VPrice, GCT etc.
• Engage Quick Start and other quoting channels to support change order initiatives on Proquest
• Engage the proper support channels to support change orders on legacy platforms
• Support administrative activity like quoting renewals, disconnects, TOSA's, amendment only, address validation requests
• Help manage product or account specific migrations
• Create NEW account requests to ensure entities are established correctly for quoting, contracting, ordering and billing
• Take point on customer escalations, outages and to service related issues by pulling in the correct resource or managing it

Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well‑being benefits to investment in your education and career, we've got you covered!

• Best in class medical, dental and vision
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.
• Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision‑making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.
• Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives
• Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)
• 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short‑term disability, this benefit provides up to 16 weeks of paid time‑off)
• Up to $8k per year in tuition assistance
• Expand your knowledge through various industry certifications through Verizon's Get Certified program
• Discounts up to 50% off on Verizon products and services, Fios, high‑speed home internet solutions…