Time and Material - Quotation and Clarification

Overview

Job Title: Time and Material Support - Quotation and Clarification

Location(s): Cary, NC (Hybrid)

Role Overview
This position supports service operations by managing quotations, order processing, and customer communication related to time and material requests. The role was newly created to address a significant increase in business volume and will be part of a newly formed team.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced, customer-facing environment with a strong emphasis on written communication.

Work Model

• Hybrid schedule.
• First 2 weeks of training required onsite in Cary, NC.
• Candidates must be local to Cary, NC.

Key Responsibilities

• Manage and respond to incoming quote request emails.
• Prepare and send customer quotations; follow up to secure purchase orders.
• Process orders and generate system entries accurately.
• Coordinate with internal dispatch and service teams.
• Clarify parts, pricing, and order details with customers and internal stakeholders.
• Maintain and update customer information in internal systems.
• Provide first-level administrative and product-related support.
• Escalate complex commercial or technical issues to Service Technicians/Engineers.
• Support pre- and post-sales administrative processes.

Experience Required

• Minimum 5 years in a customer relationship or customer support role.
• Experience working in a fast-paced, deadline-driven environment.
• Experience managing multiple concurrent tasks and priorities.

Note: Call center-heavy profiles are not preferred. This role focuses more on structured email communication, order management, and coordination rather than high-volume inbound call handling.

Required Skills

• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to learn systems and processes quickly.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Preferred Qualifications

• SAP experience.
• Background in technical customer service, service coordination, or order management.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.