Customer Service Project Manager

Job Title:

Customer Service Project Manager

Pay Rate: $30 to $33.50/Hr

Duration:
12 months

Location:

Cary, NC (Hybrid - 3 days onsite, 2 days remote)

• Shift 1: 8:00 AM – 5:00 PM
• Shift 2: 9:00 AM – 6:00 PM
• Shift 3: 10:00 AM – 7:00 PM

We are looking for a Customer Service Project Manager.

• Manages all preventive maintenance and mandatory update work in accordance with contractual obligations and due-date assignments.
• Responds to incoming customer requests for planned activity scheduling and makes outbound contact to ensure all end-to-end activities are completed ahead of system-specific due dates.
• Manages engagement milestones to ensure on-time completion and identify actions required to keep them on track, including customer milestones such as proactive scheduling and required room availability for maintenance performance.
• Reacts to changing priorities and is capable of engaging with customers and internal partners to reschedule planned work when required.
• Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.

• Bachelor’s degree or equivalent experience required
• Knowledge of SAP is a plus, but not required
• You have good PC skills (
  MS Office software like Word, PowerPoint, Excel, and Outlook)
• Strong communication skills needed, both verbal and written
• Be able to demonstrate the ability to handle semi-complex to complex projects and determine the critical path to improve timely performance
• Independently perform important areas of standard professional-level work that typically require processing and interpreting, more complex, less clearly defined issues.