Senior Enterprise CSM - SaaS Adoption & Growth
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-06-26
Listing for:
IBM
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
IBM is seeking a Customer Success Manager (CSM) to engage with clients, ensuring successful deployment and adoption of Apptio solutions. The ideal candidate will possess a strong customer-facing background in the SaaS industry and be comfortable collaborating with various stakeholders.
The CSM will maintain a portfolio of complex customers, developing engagement strategies and fostering deep trust. Responsibilities include driving customer value, program management oversight, and collaborating with Account Management to ensure retention and satisfaction.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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