Customer Services Support Operator

• Category:
  Admin - Customer Service / Call Center
• Job Type:
  Temporary
• Duration: 9 - 12 Months

Job Title: Customer Services Support Operator

Location: Cary, NC (Hybrid).

Employment Type: Temp (12 Months)

Industry: Manufacturing

Compensation: $22/Hour

Schedule: 40 Hours/Week 1st Shift.

8:00 AM - 5:00 PM

• Manage end-to-end customer order processing and ensure timely fulfillment of diagnostic orders.
• Serve as the primary contact for customer inquiries, order updates, and issue resolution.
• Collaborate cross-functionally to improve operational efficiency and customer satisfaction.

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider - we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Bachelor's Degree in Business Administration or Supply Chain Management
• 2+ years of experience in order management, customer service, or account management.

• Experience in the healthcare or medical device industry.
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to understand complex healthcare products and services and effectively communicate their value to customers.
• Strong understanding of order processing and supply chain management principles.
• Proven track record of success in account/customer management.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change.
• Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods.
• Enjoys special projects and taking ownership: raises hand for new initiatives, testing, documentation, and process fixes.
• Detail-oriented with strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Problem-solving skills with a proactive approach to addressing issues.

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.