Citizen Advocate -Temporary

Temporary Citizen Advocate

Cary's 311 service is seeking a Temporary Citizen Advocate to join our team at the 311 Center in Town Hall. The ideal candidate has proven customer service skills with the ability to understand and assess the customer's need utilize and provide efficient resolutions. They must also be skilled communicators able to work with colleagues throughout the organization, as well as customers, vendors, and businesses.

311 serves as a direct connection between individuals and Cary services. We prioritize the needs of our citizens and deliver timely information, resources and solutions. The Citizen Advocate is responsible for making independent, well-informed decisions in service to their customers and the organization. This work primarily involves online case creation and management generated through calls, email, and texts in a fast-paced environment.

Work is performed under the general supervision of the Citizen Advocate Supervisor. This position requires primarily weekday availability with flexibility between the hours of 7am-7pm; however, evening and weekend shifts may be scheduled if needed. This is a temporary part-time, non-benefited position, working up to 20 hours a week, with a maximum of 999 hours per year.