Order Processing Specialist

Order Processing Specialist

Required Education
• High School Diploma or equivalent

Qualifications:

• 0–3 years of experience in customer service, data analysis, order management, or an equivalent combination of education and experience.
• Strong computer proficiency, including Windows applications; advanced Excel skills.
• Strong attention to detail and commitment to data accuracy.
• Customer-focused mindset with strong collaboration skills.

Soft Skills:

• Strong organizational and time-management skills.
• Comfortable working independently while collaborating across multiple teams.
• Ability to quickly learn and navigate new technologies and systems.
• Strong analytical and problem-solving skills with the ability to investigate issues independently.
• Excellent verbal and written communication skills, including prior phone-based customer interaction.
• Strong organizational abilities with the capacity to multitask and prioritize effectively.
• Team-oriented, flexible, reliable, and supportive in a fast-paced environment. Preferred:
• Experience with SAP, Qlik, Tableau, Power BI, Winshuttle, or similar business systems.
• Experience working with order processing, reporting tools, or large data sets.

Job Summary:

• Client is seeking a detail-oriented and customer-focused Order Processing Specialist to support accurate and timely order management from entry through fulfillment.
• In this role, you will collaborate closely with sales teams, cross-functional partners, and customers to investigate open orders, allocate products, resolve order blocks, and ensure orders move efficiently through the fulfillment process.
• The ideal candidate is naturally curious, enjoys solving complex problems, and thrives when digging into data to uncover root causes.
• They are comfortable working with Microsoft Excel and multiple business systems, with SAP experience preferred, and have a strong desire to learn new technologies and processes.
• This individual will work across multiple systems, reports, and business functions to drive operational excellence, improve order flow, and resolve issues impacting fulfillment.
• Strong organizational, problem-solving, and multitasking abilities are essential, along with excellent communication skills, attention to detail, and the ability to recognize, escalate, and resolve issues to support an exceptional customer experience in a fast-paced, team-oriented environment. Responsibilities:
• Manage customer orders and product allocations from entry through fulfillment.
• Investigate order blocks and determine root causes impacting order movement and fulfillment.
• Perform data cleanup and maintenance activities to improve data accuracy and operational efficiency.
• Work within systems such as SAP, Qlik, Excel, Winshuttle, and other business applications to support daily operations.
• Collaborate with cross-functional teams including Order Management, Supply Chain, Sales, Logistics, Customer Service, and Operations.
• Support system testing, process improvement initiatives, and operational projects as assigned.
• Deliver exceptional customer service by responding to inquiries and resolving issues promptly.
• Proactively engage with customers to educate them on processes and available service offerings.
• Develop expertise in multiple business systems and continuously expand knowledge of organizational processes.
• Foster a positive team environment while supporting an excellent customer experience.
• Adhere to company policies, procedures, and compliance requirements.
• Perform additional duties as assigned.

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**