Customer Support Specialist

Job Opportunity:
Customer Support Representative

Location: Columbus, OH

Pay Rate: $18-19.17/hour

Work Schedule:

• Remote Training: 4–5 weeks of fully remote training
• In‑Office: 5 days per week after training
• Hybrid
  
  Schedule:
  
  After 6 months, transition to 3 days in‑office and 2 days remote

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism
• Assist clients with Brokerage Cash Management products and services
• Support customers with online account access, website navigation, and mobile app usage
• Handle general account inquiries, financial questions, and service‑related requests
• Maintain high service standards and achieve performance goals in a fast‑paced environment
• Collaborate with team members and adapt quickly to process or system changes

• College degree or previous contact center experience
• Strong communication and customer service skills
• Ability to multi‑task while maintaining attention to detail
• Comfortable working in a dynamic, team‑oriented financial service center

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.