Insurance Care Advocate - AI-Driven Customer Support
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-08-01
Listing for:
MetLif
Full Time
position Listed on 2026-08-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Met Life’s Global Customer Service and Operations (GCSO) team seeks a Customer Care Advocate to resolve complex insurance and benefits questions with empathy. You’ll work across phone and digital channels, guided by AI tools, to deliver end-to-end service while protecting customer information.
No prior insurance experience is required; one year in a customer-facing role is sufficient to begin a meaningful long-term career within a world‑leading insurer.
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