Branch Customer Service and Sales - Raleigh, NC (New Hope

Job Type: Full time

Exempt/Non Exempt:
Hourly

Position Summary
Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long‑term career growth.

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• Experience working in a customer-focused environment and delivering timely, helpful solutions.
• Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

• This is an in‑office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

• Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

• Health & Wellness:
  Medical plans with multiple coverage options, including HSA eligibility; prescription drug coverage; dental and vision benefits;
  Employee Assistance Program.
• Financial Protection & Insurance:
  Company‑paid basic life insurance; optional supplemental life insurance and dependent coverage; short‑term and long‑term disability coverage; critical illness, accident, and pet insurance options.
• Retirement & Savings: 401(k) plan with a 3% automatic deferral upon eligibility and company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service;
  Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Time Off & Leave:
  Paid Time Off (PTO) accrual‑based, increases with tenure, eligible at 90 days of employment; full‑time new employees receive up to 12 PTO days annually; paid holidays: full‑time employees eligible for 10 company‑paid holidays annually plus additional days; paid leave programs including parental, bereavement, jury duty, and military leave.
• Career Growth &
  
  Education:
  
  Tuition assistance (up to $5,250 annually; 80% covered by ACG); professional certification support with 100% reimbursement for eligible programs; opportunities for career development and advancement.
• Additional Perks:
  Complimentary AAA membership with roadside assistance and travel discounts; adoption assistance program.

This position is expected to remain posted through 9/06/2026; however, it may close at any time once a qualified candidate pool is identified.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the position’s requirements.