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Customer Support Team Lead - SaaS, AI & Growth
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-08-04
Listing for:
Dot Compliance Ltd
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
Dot Compliance Ltd is seeking a Customer Support Team Lead in North Carolina to oversee the NA customer support team and drive regional operational excellence. You will coach engineers, manage on-call rotations, and collaborate with cross-functional groups to resolve complex issues and maintain service levels.
The role requires 5+ years in SaaS support, 2+ years in leadership, and strong experience with Salesforce tools and modern support platforms.
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