Call Center Customer Service Professional - IV Jobs
Listed on 2026-08-16
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Call Center / Support
Call Center Customer Service Professional - IV
Location:
Cary, NC | Hybrid (On-site: Tue-Thu, Remote: Mon & Fri) | Full Time
Join a dynamic, 24/7/365 service operations team as a Call Center Customer Service Professional - IV. In this high-impact position, you will leverage your extensive technical support background to provide exceptional service, resolve complex problems, and ensure operational excellence for our customers. This hybrid role offers you a balanced work environment with opportunities for ongoing learning and advancement.
Serve as the critical point of contact for inbound customer service calls, performing in-depth diagnostics and troubleshooting to resolve technical issues rapidly.
Execute proactive outbound communications to internal teams and external customers to accelerate task completion, resolve escalations, and deliver clear user education on established processes.
Strategically escalate issues to management, specialized support teams, or external repair organizations to minimize downtime and expedite resolutions.
Keep customers informed with consistent, clear updates on ticket status, expected resolution times, and final outcomes, building strong relationships and ensuring high satisfaction.
Adapt to a rotating 24/7/365 shift schedule, starting with comprehensive day shift training and opportunities to move across shifts based on business needs.
Required
Skills and Experience:
- 7-10 years of hands-on experience in technical support, customer service, or service desk environments
- Strong diagnostic and troubleshooting abilities
- Outstanding communication and customer engagement skills
- US Citizen with eligibility for Public Trust clearance
- Ability to thrive in a fast-paced, multi-shift operation
Preferred
Skills:
- Prior Verizon service experience (highly valued)
Benefits:
- Competitive compensation up to $62/hr
- Hybrid work model for enhanced work-life balance
- Comprehensive training and professional development
- Exposure to mission-critical technology and high-impact customer interactions
- Collaborative, supportive team culture
- Career advancement within a nationally recognized organization
If you are dedicated to delivering exceptional customer experiences and meet the qualifications, apply now to join our Cary, NC team. Local candidates only.
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