Client Service Representative

• Act as a liaison between Lab Corp, customers, and patients
• Maintain understanding of lab operations across departments
• Resolve routine requests using internal systems and procedures
• Communicate professionally with internal and external customers
• Clarify and confirm customer needs to provide solutions
• Meet productivity, quality, and service standards
• Identify root causes and help prevent recurring issues
• Research and resolve complex inquiries using databases
• Review test forms for accuracy and correct discrepancies according to standard operating procedures
• Support initiatives to improve customer satisfaction and performance
• Maintain accurate records and CRM data in compliance with HIPAA
• Troubleshoot basic technical issues to minimize disruptions
• Work with physician offices, hospital laboratories, patients, and internal customers
• Provide patient test results and technical information, including specimen requirements and test turnaround times
• Investigate complex problems and provide resolutions
• Deliver a world-class customer experience

• High school diploma or GED equivalent
• 1 or more years of experience in a customer service role
• Reliable internet with a compatible provider and minimum 50 Mbps download speed
• HIPAA-compliant, distraction-free workspace
• 1+ years’ experience with software such as Microsoft Office, Verint, Salesforce, or LIS
• Strong computer skills, including multitasking across systems and typing proficiency
• Ability to troubleshoot and resolve basic technical issues independently
• Strong verbal and written communication with active listening skills
• Courteous with a strong customer service focus
• Organized with effective time management in a multitasking environment
• Self-motivated and able to learn and apply new processes and systems
• Strong critical thinking and problem-solving skills
• Ability to take ownership to ensure issue resolution
• Ability to collaborate effectively in a team-oriented environment
• Flexibility and responsiveness to changing priorities and workloads
• Professionalism in all customer interactions
• Ability to work Friday through Tuesday, 7:30 AM–4:00 PM Pacific Standard Time
• Certain ISPs may not support the required VPN device or device management tools

Demonstrates strong customer service skills with the ability to communicate effectively and resolve inquiries while maintaining compliance with HIPAA. Proficient in multitasking and utilizing software tools to enhance operational efficiency and customer satisfaction.

• Customer Service Experience
• HIPAA Compliance
• Microsoft Office Proficiency
• Problem-Solving Skills
• Technical Troubleshooting

• Customer Service
• Technical Troubleshooting
• Typing Proficiency
• Multitasking
• Database Research
• Test Form Review
• Issue Resolution
• CRM Data Management
• Software Proficiency
• Critical Thinking

• Effective Communication
• Active Listening
• Time Management
• Self-Motivation
• Professionalism

• High School Diploma
• GED Equivalent

• Lab Operations
• Customer Satisfaction
• Service Standards
• Internal Systems
• Patient Test Results

• Salesforce
• Verint
• LIS
• Microsoft Office
• VPN Device Management