Customer Service Representative

The part time Customer Service Rep is responsible for handling inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

100% Onsite during the 8-12 weeks of training (hours 9 am - 5:30 pm. Part Time (permannent Schedule Monday, Tuesday and Friday only from 8:00 am - 4:30 pm.)

• Previous call center experience preferred.
• Previous healthcare experience desired
• Excellent interpersonal communication skills
• Excellent problem-solving skills
• Proficient with Microsoft Office
• Able to type 35 wpm or greater.

salary: $20 - $20.4 per hour

shift:
First

work hours: 8 AM - 4:30 PM

education:
High School

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

• Customer support
• Customer Relations
• Call Center Support
• Patient Support
• Customer Service
• Typing Skills

• Years of experience: 1 year
• Experience level:
  Experienced

• Experienced
• 1 year

High School (required)

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan (all benefits are based on eligibility)

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

This posting is open for thirty (30) days.