Logistics Order Fulfillment Specialist

Logistics Order Fulfilment Specialist

The Logistics Order Fulfilment Specialist position is part of the Customer Service Material Logistics (CS ML) group and supports the Order Administration team. This role is responsible for managing and fulfilling medical equipment spare part, tool, and radioactive source orders while providing exceptional service to both internal and external customers. Key contacts include customers, Field Service Engineers, Technical Support Engineers, the Customer Care Center, Parts Return teams, and XPO/DHL Warehouse Logistics.

The specialist responds to incoming inquiries and order requests, tracks and expedites orders as needed, investigates and resolves semi-complex issues, and collaborates closely with cross-functional teams to reconcile spare parts shipments and ensure accurate order fulfillment.

Responsibilities:

• Answer phone calls & emails.
• Research and escalate spare part/tool orders.
• Track shipments & backorders.
• Interact with internal teams (field service engineers) and external vendors/carriers.
• Use tools: SAP, Outlook, Fed Ex/DHL systems.

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**