Customer Service Representative – Healthcare​/Pharmacy

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished Customer Service Representative – Specialty Pharmacy

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• Permanent
  
  Schedule:
  
  Monday – Friday, 11:30 AM – 8:00 PM
• Training
  
  Schedule:
  
  Monday – Friday, 9:00 AM – 5:30 PM for 8–12 weeks
• Position starts onsite.
• After training and upon reaching required performance goals, there is a possibility of transitioning to a hybrid schedule: 2 days onsite and 3 days remote.
• Hybrid work is based on meeting required goals and is not guaranteed.

• Customer Service
• Prescription Refill Scheduling
• Medication Delivery Coordination
• Insurance Verification
• Data Entry & Documentation
• Progress Note Documentation
• Cross-Functional Collaboration
• Customer Inquiry Resolution

The Customer Service Representative serves as a primary resource for inbound customer calls, handling non-clinical inquiries and supporting prescription fulfillment workflows. This role assists patients with prescription status, refill scheduling, medication delivery, payment, insurance information, and other service-related needs.

The position works closely with clinical and operational teams to ensure accurate documentation, timely medication delivery, and a positive customer experience.

• Serve as a primary resource for inbound telephone calls related to non-clinical customer inquiries.
• Handle inbound and outbound calls to coordinate medication delivery and payment.
• Ensure accurate patient information is maintained so medications can be distributed in a timely manner.
• Respond directly to customer inquiries when appropriate or route calls to the appropriate staff for prompt resolution.
• Assist customers with prescription and refill status.
• Assist with pending or shipped prescription information.
• Assist with refill needs.
• Assist with insurance verification.
• Assist with financial information.
• Assist with invoice copy requests.
• Schedule prescription refills and address patient questions or concerns.
• Transfer clinical questions or concerns to pharmacists or nurses when appropriate.
• Document clear and concise progress notes so other team members can quickly assess referral status.
• Utilize management information systems to research and respond to customer inquiries.
• Identify and report Adverse Events (AEs) and Product Complaints (PCs) to clinicians to support patient safety.
• Perform additional duties as assigned based on specific team or program requirements.

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Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line.

We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.