Customer Service Specialist - Internal

What You'll Be Doing

This is an internal job posting open to Wake County government employees, contractors and temporary employees only.

At theWestern

Regional Center (WRC) we are passionate and eager to help change thelives of our clients and help build a thriving community for all. We actively work with community partners to provide services to clients and to build betterrelationships in the process. The Western Regional Center allows citizens tohave access to needed, quality services that are community-based and in oneconvenient location. The WRC is one of the county’s strategies to deliver services in coordination with a network of community partners including local municipalities, schools, faith-based, and civic organizations.

We are currently looking for a hard-working

Customer Service Specialist (CSS) with apassion for helping others become part of our WRC team. The Customer Service Specialist responds to inquiries from both internal and external customerstimely and proficiently. This position will support all Wake County program sand departments. This is a wonderful opportunity for the applicant that wantsto begin a career in Human Services. This position offers a unique opportunity to work with and learn about several programs and sections of Human Services and local government.

The primary duties of thisrole include:

• Receive and greet clients as they enter the WRC building
• Provide a broad range of customer service support to visitors and callers
• Assess client needs, register them for services, and update client records
• Answer phone calls, schedule appointments, screen, and route calls, maintain a working knowledge of all programs in Wake County, answer questions and refer callers to appropriate internal and external resources and services
• Register patients for clinic services
• Scan all documents including consents, insurance card copies, photo IDs, and other documents into the patient chart
• Perform daily audits for any information scanned into records
• Provide operational support to county program services primarily, Public Health and Social Services, but not limited to this department

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a few special initiatives that are impacting services and programs throughout our entire agency.

Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing innovative and exciting enhancements to our services to ensure Wake County is the healthiest place to live.

• High school diploma or GED
• Oneyear of job-related experience (i.e. customer service, medical records, medical office)
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

• Exceptional customer service skills
• Customer service experience in a fast-paced social service, health care or office environment
• Familiarity and experience with social services programs
• Administrative experience in a healthcare setting working with healthcare records including electronic medical records
• Cash handling experience
• Experience acting as the first point of contact for a company or agency
• Bilingual
• Experience working in a Wake County Regional Center
• Experience supporting Wake County Public Health and Social Services divisions

• Excellent customer service skills
• Attention to detail and accuracy
• Ability to serve and meet the needs of a high number of clients
• Ability to adapt quickly to a variety of changing work demands
• Ability to handle confidential and sensitive information in a professional manner
• Ability to communicate effectively and work as a member of a team
• Detailed knowledge of the programs and services that are represented at the Western Regional Center and a basic knowledge of other county departments/programs and resources

Location:

HSC Weatherbridge Cary, NC 27513

Employment Type:

Regular

Work Schedule:

Mon - Fri 8:30 am - 5:15pm

Hiring Range: 25.70 - 28.83

Market Range: 25.70 - 31.96

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 8/28/2026

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research…