Associate Director for Financial Aid Training and Development

Posting Information

Department Scholarships and Aid-Ops-543100

Career Area Student Services

Posting Open Date 09/02/2026

Final date to receive applications 09/17/2026

Open Until Filled No

Position Type Permanent Staff (EHRA NF)

Working Title Associate Director for Financial Aid Training and Staff Development

Appointment Type EHRA Non-Faculty

Position Number

Vacancy NF0010002

Full Time/Part Time Full-Time Permanent

FTE 1

Hours per week 40

Position Location North Carolina, US

Hiring Range $92,000 - $97,232

Proposed Start Date 10/12/2026

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC
-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Office of Scholarships and Student Aid works to ensure that qualified students have the opportunity to study at the University of North Carolina at Chapel Hill regardless of their ability to pay. The office serves students at all levels, including graduate and professional school students and coordinates all student financial support for the campus. The office assists in the recruitment, retention and success of students while maximizing available funds, exercising good stewardship of those funds, and performing related research, analysis and program evaluation in support of long-range enrollment and campus goals.

In addition, the office provides academic and co-circular support services for scholarships, provides financial literacy and educational tools, and partners with faculty and other student success areas across campus to provide excellent service to low- and middle-income students and other scholarship recipients. The work of the office is public in nature and closely scrutinized by students and their families, lawmakers, faculty and staff at the University, and by the media (local, regional, and national).

The Office of Scholarships and Student Aid is seeking an Associate Director for Financial Aid Training and Staff Development to lead the development, coordination, and delivery of comprehensive training and professional development programs for staff across the office. The Associate Director serves as the office-wide training leader and collaborates with Heels Hub One Stop partners to promote consistent, accurate, efficient, and student-centered service.

The position serves as a subject matter expert in financial aid policies, procedures, systems, and regulatory requirements and ensures staff have the knowledge, resources, and tools needed to effectively administer financial aid.

The Associate Director designs, implements, and evaluates training programs that include new employee onboarding, ongoing professional development, role-specific training, and education related to changes in federal, state, institutional, and operational requirements. The position develops and maintains training materials, process guides, job aids, and reference resources and translates complex regulatory and policy changes into clear, actionable training and communications. The Associate Director assesses training needs, identifies knowledge gaps, and applies adult learning and instructional design principles to support staff development and operational effectiveness.

The Associate Director provides direct supervision and leadership to financial aid processing staff, including staff development, workflow management, performance expectations, and operational improvement. The position assists with establishing processing standards, evaluating business processes, and implementing…