Service Support Engineer

Your responsibilities and tasks

• Assist service sales in preparing costings and proposals for project-based work, field service jobs and SLAs. Act as sales lead for field service quotation when required
• Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected
• Raise 2nd-level technical support tickets when required.
• Prepare Method Statements and Risk Assessments for field service and site installation jobs.
• Track and manage Field Service Engineers’ schedule to ensure all on-site work is completed according to customer requirements and company budget.
• Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.
• Consolidate service reports and timesheets for invoice submission.
• Process warranty claims for field service orders.
• Manage field service costings and budgets upon order receipt and provide monthly forecast and margin status.
• Lead and participate in continuous improvement initiatives (e.g., waste identification) within the field service team.
• Record timesheets for Field Service Engineers in the ERP system.
• Standardize tools and reports to increase efficiency of resource planning. Identify and recommend cost‑saving opportunities to improve field service profitability.
• Provide backup support for PR–PO conversion, goods receipt (GR), and invoicing activities.
• Ad‑hoc tasks, as assigned from time to time

• Minimum 2 years’ experience in the process engineering industry. Fresh graduates with the right attitude may be considered.
• Diploma or degree in engineering preferred;
  Automation/Electrical background is advantageous.
• Experience in costing and proposal preparation and field service coordination.
• Previous experience as a team leader is a plus.
• Knowledge and experience with SAP.
• Proficient in Microsoft Office (Excel, Access, Word, PowerPoint).
• Well‑organized, responsible, and strong problem‑solving aptitude.
• Excellent oral, written, and presentation skills in English.
• Independent, highly motivated, service‑driven, and open‑minded.
• Team player with strong interpersonal skills.
• Able to communicate and interact professionally with both internal and external clients.
• Strong sense of ownership and accountability.
• Organized, analytical, and able to remove obstacles through creative and adaptive approaches.
• Comfortable in a dynamic technical environment with a fast‑paced daily routine.
• Able to work independently with remote teams, with minimum supervision

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.