Product Line Systems & Support Engineer

Eaton’s ES AMER ARS PDCAD division is currently seeking a Product Line Systems & Support Engineer. This is a full‑time, onsite position based at our Arden, NC location. It requires a weekly schedule of Monday‑Friday daylight hours.

The expected annual salary range for this role is $86 000 – $126 000, depending on candidate skills, experience, and organizational considerations.

The COE Systems & Support Engineer will be responsible for an assigned product line, driving improvements for COE/Customer Order Design teams through automation tools, providing continuous learning on software tool usage, training new hires, and escalating ticket support for COE/COD issues.

• Deploy and support Front End Engineering systems for the assigned product line.
• Support development of product‑line‑specific training documentation for engineering software tools and processes.
• Provide onsite first‑point escalation support for systems issues, determining root cause, urgency, and communicating with stakeholders as needed.
• Prioritize MI and DA system issue tickets through individual contribution and coordination with other Eaton resources.
• Maintain familiarity with COE and COD processes for the assigned product line, including application/engineering decisions, product offerings, and design standards.
• Collect requests for system enhancements and communicate them to the appropriate development manager.
• Support continuous testing for system enhancements and bug fixes as they are deployed.
• Understand MI parts picking logic to troubleshoot parts‑picking errors and scope updates with product‑line enhancements.
• Be available for after‑hours and weekend support.
• Participate in product‑line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across engineering, design, and systems teams.

• Bachelor’s degree in engineering or computer science from an accredited institution.
• Three (3) years of engineering experience in an industrial or manufacturing environment.
• Must be able to work in the United States without corporate sponsorship now and in the future.
• No relocation benefit is offered; candidates must reside within a 70‑mile radius of Arden, NC. Active‑Duty military service members are exempt from this limitation.

• Bachelor’s degree in electrical or mechanical engineering.
• Extensive experience with Eaton’s ETO software tools such as Bid Manager, MI Manager, Design Automation, DCMS, Plant Order Manager, Pick Work Bench, etc.

• Working knowledge of NEC, IEEE, UL, and local electric codes.
• Ability to interpret customer specifications and electrical and mechanical drawings.
• Prior experience as a COE.
• Strong interpersonal and communication skills.
• Proficient use of Eaton’s ETO software systems and AutoCAD.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons and not on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, veteran status, or any other status protected by law.

We believe in second‑chance employment. Qualified applicants with an arrest or conviction history will be considered, in accordance with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

To request a disability‑related reasonable accommodation for your job search, application, or interview process, call 1‑800‑836‑6345.

Eaton provides a range of health and welfare benefits, retirement benefits, and programs for paid and unpaid time off. Employee eligibility may depend on geographic location, date of hire, and collective bargaining agreements.