Medical Spa Coordinator; Front Desk

Medical Spa Coordinator (Front Desk) - Cary, NC

Are you passionate about medical aesthetics and eager to advance your career in a supportive and innovative environment? Synergy Face + Body is a state-of-the-art facility that specializes in advanced cosmetic procedures, dermal fillers, laser treatments, and more. Join a distinguished team dedicated to helping you achieve your career goals while making a difference in the world of medical aesthetics. Compensation begins at $18.50/hr.

• Consistently provide excellent customer service to all clients in-person, over the phone, and through text/email inquiries.
• Educate clients on Synergy’s services, products, and treatment options.
• Maintain a positive attitude while working in a fast‑paced med spa.
• Oversee the daily schedule to ensure a seamless client experience.
• Answer and screen phone calls, schedule appointments, take messages, and ensure prompt delivery to the proper staff member.
• Monitor and respond to office voicemail, email inquiries, and text messages throughout the day.
• Accurately check clients in/out and schedule all follow‑up visits.
• Book efficiently using Millennium software.
• Prepare proper medical documents for patients through EMR.
• Stay calm under pressure and quickly find solutions to potential issues.
• Maintain cleanliness and appearance of the spa, including relaxation areas, lobby, front desk, and back‑of‑house spaces.

• 2 years of end‑customer service experience.
• 1 year of medical aesthetics experience.
• Must have a positive attitude.
• Team player with a strong work ethic.
• Physical mobility to bend, lift, and stand for prolonged periods.
• Ability to work overtime, weekends, days, evenings, and/or holidays.
• Ability to meet US employment and eligibility requirements.

• Paid time off
• Paid company holidays
• Group health plan and various voluntary insurance options
• Company‑paid Life Insurance
• 401(k) plan
• Employee membership pricing on retail and services
• Employee Appreciation Week
• Working Advantage Discount Program
• Advanced training opportunities through AP Academy
• Tuition Assistance Program

Synergy is an Equal Opportunity Employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.