Deposit Services Specialist - Maintenance & Verification

Location:

324 N 4th Street

Indiana, PA 15701

Hours:

Monday - Friday 8:00AM-5:00PM

(Additional hours as necessary to meet the objectives of the department)

Function
** : **

Performs various duties in the Bank’s Operations area in support of Retail and other division’s daily business interactions.

Duties and Responsibilities:

Assumes direct responsibility for performing all of the following duties at a fully functional level:

• Deposit Services Responsibilities are broken into three pods, Consumer Documents, Non-Consumer Documents, and Maintenance & Support, whom all are responsible for the following:
• Performs requested account and customer maintenance changes to all deposit accounts and customer records to include account type changes, and IFMS transfer set-ups.
• Maintains processes to comply with IRS, OH State regulations and PA State regulations, such as escheat and B Notice and C Notice activities.
• Reviews various reports to ensure account accuracy and compliance with IRS, Red Flag and CIP regulations.
• Performs requested account and customer address maintenance changes (i.e. deposit, loan, card base, etc.), in special circumstances, while maintaining compliance with Red Flag and CIP regulations.
• Reviews special accounts (i.e. marketing promotional club products) joining or exiting to maintain discount codes and qualifying membership features. Notification of appropriate ancillary areas.
• Performs changes to account level addresses and deposit system coding for returned mail as requested
• Processes deposit account documentation, including signature cards, corporate resolutions, trust agreements, etc. to ensure accuracy and completeness, as well as meeting legal and regulatory guidelines.
• Verifies all new deposit account system coding as well as customer level and account level customer information.
• Updates the deposit system Exception Report and CIP Exception Report for branch notification of deposit account documentation exceptions as well as CIP exceptions.
• Indexes deposit account documentation in Optima including signature cards, resolutions, trust agreements, power of attorney, etc. to ensure accurate keywords are assigned to enable the retrieval of these documents in the future.
• Validates deposit account documentation was imported into Optima and able to be retrieved.
• Validates retirement documentation was imported into Optima and able to be retrieved.
• Assists in handling branch inquiries and resolving exceptions.
• Assists in training branch personnel to handle Deposit Account and CIS issues.
• Trains new department employees as needed on all aspects of specific operations functions.
• Processes Household maintenance requests.
• Assumes other departmental duties to include answering telephones and taking messages.
• Receives, screens, and distributes mail and internal correspondence.
• Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
• Performs additional duties as required.

Education:

Requires a high school diploma or equivalent basic academic education.

Experience:

Requires one year of general experience.

Physical Demands:

Operates a keypad device 80-90% throughout the day. Operates electronic/office equipment 0-10% throughout the day. The primary parts of the body involved in performing these task are the fingers, thumb, hand, wrist and elbows, legs, feet, lower torso, and upper torso. Reaching above the shoulders, bending, twisting is 20
* 30% of the day. Sitting is required 90-100% of the day. Standing is 0-10% of the day. Walking is 0-10% of the day. Maximum lift 20-30 pounds 0-10% per day.

Equal Opportunity…