Licensed Loan Advisor

The Team

Upstart's Mortgage Operations team is focused on building the company's home lending experience. The team is launching with HELOC products and will expand over time, making this role ideal for someone who thrives in a fast‑moving environment and helps shape processes as the business grows.

As a Licensed Loan Advisor at Upstart, you support home lending applicants throughout the application journey, acting as a direct point of contact and advocate for borrowers. This role blends customer‑facing guidance with operational execution to help applicants complete required tasks accurately and efficiently while delivering a high‑quality experience.

• Guide borrowers through the home lending application process, helping them understand next steps and set expectations.
• Build trust with borrowers through consultative interactions across phone and written channels, delivering a seamless customer experience.
• Manage application‑related tasks with accuracy and attention to detail, ensuring files progress smoothly and information is captured clearly.
• Identify issues, gaps, or inconsistencies in borrower information and partner with cross‑functional teams to resolve them quickly and effectively.
• Support inbound and outbound borrower communication, including complex questions, escalations, and application updates.
• Contribute to process improvements that strengthen operational excellence and enhance the borrower experience as the team scales.

• Must have an active NMLS license.
• 2 years of experience in mortgage, consumer lending, personal banking, or related financial services roles supporting customers directly.
• Experience handling complex customer communications verbally and in writing, including escalations and issue resolution.
• Experience reviewing borrower documentation such as tax forms, financial statements, and credit‑related information within a lending process.

• Experience supporting HELOC, mortgage, or other home lending products.
• Knowledge of mortgage laws, regulations, and compliance requirements.
• Ability to balance strong customer service with operational precision in a high‑volume environment.
• Experience identifying workflow improvement opportunities and helping implement scalable solutions.
• Experience working effectively in a fast‑paced, high‑growth environment with changing priorities.
• High school diploma or GED.

• Position is based in either Columbus, Ohio or Burlingame, California.
• Hybrid working model with office presence 1–2 days per week.
• Team operates on East/West Coast time zones.
• Travel is minimal; majority of work can be performed remotely or in the local office.

Base pay for this Non‑Exempt position ranges from $28.56 to $39.52 per hour, varying by geographic location. Total compensation may include target bonuses, equity, and benefits.

• Competitive base pay, bonus opportunities, and annual equity grants that vest quarterly.
• 401(k) or Group Retirement Savings Plan with company match of $2 for every $1 contributed, up to $15,000 annually.
• Employee Stock Purchase Plan with discounted options for eligible employees.
• Comprehensive medical, dental, vision, and wellness coverage; supplemental health coverage in Canada.
• Health Savings Account contributions (US only).
• Life insurance and disability coverage.
• Paid time off, sick leave, and company holidays in accordance with local requirements.
• Paid family and parental leave with duration varying by country.
• Support for fertility and caregiving needs.
• Employee Assistance Program with mental health resources.
• Financial wellness resources, including planning tools and concierge service (US only).
• Annual wellness allowance and productivity allowance for tools and resources.
• Team events, updates, and employee resource groups.
• Onsite perks such as catered lunches and micro‑kitchens at selected offices.

Upstart is a proud Equal Opportunity Employer. We are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please email candida

For questions regarding candidate privacy, see