Revenue Tax Technician - Greenville

Agency

Dept of Revenue

Division

Taxpayer Assistance , Collections

Job Classification Title

Revenue Tax Technician (S)

Position Number

Grade

NC09

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

* PLEASE NOTE:

THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING*

The North Carolina Department of Revenue is currently accepting applications for a Revenue Tax Technician (RTT) to work in the Greenville Service Center in the Taxpayer Assistance and Collection Division.

We are seeking a customer-oriented professional to cover our front counter and assist taxpayers. This position has a hybrid work schedule. Work is performed remotely and in-person at the assigned service center. The hybrid work schedule is determined by business need. In this role, you will serve as the first point of contact for the public, answering tax-related questions, guiding visitors through forms, and processing local payments or documentation.

The individual selected for this position will have excellent communication skills both written and oral; a strong work ethic; be able to prioritize and multitask; and will have exceptional time management skills.

• Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
• Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
• Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc.
• Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
• Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
• Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases
• Establish payment plans with taxpayers based on standard operating procedures
• Research assets and verify liens on taxpayers

Demonstrated experience working with customers

Basic skill level using Microsoft Word, Excel, and MS Office

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the m o st qualified pool of applicants.

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State tax