Income Maintenance Caseworker II - Medicaid Intake

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well‑being, self‑sufficiency and protection of families, children and adults within our community.

The primary purpose of this position is to interview clients that apply for or request to re‑certify for the following public assistance programs:
Family and Children's Medicaid and Adult Medicaid.

This position must complete a thorough interview with the client, accurately enter all information gathered during the application and/or re‑certification into the NC FAST system, and complete third party verification in order for eligibility to be determined. The position is responsible for processing applications and evaluating eligibility for individuals receiving Medicaid.

This position obtains all necessary third party verifications and communicates with the Medicaid recipient in order to obtain all information necessary to determine or re‑determine eligibility.

This position is also responsible for completing necessary certification & recertification in the NC FAST system to ensure timely benefits are issued to the recipient upon completion of the certification or recertification process.

• Considerable knowledge of the program/areas of assignment.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to instruct and to evaluate the work of lower level employees.
• Ability to perform casework functions with structured time frames.

One year of experience as an Income Maintenance Caseworker II

Graduation from high school and three years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.