Patient Care Coordinator; PCC​/Front Office Coordinator

Overview - PLEASE READ DESCRIPTION & Send Resumes to i

Are you a confident and compassionate professional with a passion for working with seniors and providing exceptional patient outcomes?

We’re seeking a positive, dynamic Patient Care Coordinator who strives for excellence and desires the responsibility of taking ownership for front office coordination. The ideal candidate will be eager to help grow our 5-star hearing healthcare office in Cary, NC.

Spanish speaking bilingual candidates are encouraged to apply.

If you are seeking a consistent, safe, disciplined career environment where your contributions are appreciated and recognized, please apply today!

About Us

We are an independently owned, industry-leading and award winning 5-Star Hearing Healthcare Franchise focused on improving lives through innovative technology and personalized care.

"Hearing Health Services, Hearing Aid Fitting, Care, Repairs & Maintenance"

We create a warm, welcoming environment unique to this industry where every patient feels valued. We’re proud of our reputation, honor our employees and are committed to rapidly growing our patient base and expanding our 3,000+ 5-star Google rating in the greater Cary-Raleigh-Apex-Morrisville-Holly Springs and the surrounding NC community.

* Performance Bonus Incentives for achieving Office / Patient health metrics.

Responsibilities

What You’ll Do (Big Picture):

• Build genuine relationships with patients, especially seniors, fostering trust and confidence through exceptional patient outcomes.
• Drive patient education and enthusiasm for hearing health solutions by supporting the sales efforts and patient retention goals of our office.
• Work in support and partnership with office provider to effectively manage the office environment and support exceptional engagement and growth.
• Patient scheduling, communication, check-in/check-out and assist with patient information collection.
• Serve as the first contact for patients who call or visit to schedule appointments or inquire about our products/services.
• Deliver exceptional customer service and a uniquely engaging patient experience by communicating clear, honest and accurate information.
• Maintain the reception area and general office appearance.

Requirements

• Previous experience in a Medical / Dental or Professional services office is preferred.
• Strong organizational skills with the ability to multitask and be proactive regarding clinic and patient needs.
• Positive, engaging presence with a natural desire to help patients feel valued and cared for.
• Exceptional computer skills with knowledge of windows and PC based applications.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.
• Familiarity with Primary & 3rd Party Insurance databases preferred.

Join us in making a difference in our patients' lives by providing outstanding care coordination!