Billing Supervisor

The Billing Supervisor

Leads and supports the billing team, overseeing the daily operations of the billing staff to ensure accurate and timely billing for water and sewer services. Responsible for supervising billing staff, maintaining billing systems, resolving complex customer account issues, coordinating with account collections, meter services and utility maintenance, and ensuring compliance with county policies and regulatory requirements. Must exercise independent judgment in completing assigned tasks and must exercise considerable tact, courtesy, and firmness in frequent contact with staff, customers and the general public.

Reports to the Deputy Utility Billing Manager.

Associate's degree in accounting or related field and one (1) to two (2) years of experience in billing and collections-related work, or any equivalent combination of education, training, and experience which provides the required combination of skills, knowledge, and abilities.

• Considerable knowledge of billing/collections software required.
• Supervisory/management experience desirable.

Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, facsimile machines, etc. Must be able to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.