Front Desk Receptionist

Front Desk Receptionist (Medical Office)

Location: Cary, NC

Salary: $17–$19 per hour

About the Role:

We are seeking an experienced Medical Front Desk Receptionist to join our growing healthcare team in Cary, NC. The ideal candidate has prior experience in a medical office front desk role, strong customer service skills, and the ability to thrive in a fast-paced clinical environment.

• Answer and return patient phone calls professionally and efficiently
• Greet and check in patients; verify demographics and insurance information
• Collect copays, deductibles, coinsurance, and outstanding balances
• Check insurance eligibility and update EMR records
• Schedule and confirm patient appointments
• Process patient check-outs and manage recalls
• Balance daily payment batches across multiple systems
• Maintain a clean, organized front desk area
• Assist with prescription logging and retail/cosmetic product coordination
• Utilize EMR and payment systems (Nex Tech, EMA, Care Credit, ALLE, Pay Junction, Mod Med Pay – training provided as needed)

• High school diploma or equivalent
• 1+ year of medical office front desk experience required
• 1+ year of customer service experience
• Familiarity with EMR systems preferred
• Strong communication, organizational, and multitasking skills
• Ability to maintain confidentiality and follow office policies
• Comfortable working with patients in a professional healthcare setting

• Ability to sit or stand for extended periods
• Ability to lift up to 50 lbs as needed
• Ability to bend, stoop, and perform repetitive hand movements
• Comfortable working in a medical office environment with patient interaction

This is an excellent opportunity for a detail-oriented, dependable medical receptionist who values teamwork and exceptional patient service.

We are an equal opportunity employer and welcome applicants from all backgrounds. We support a diverse, inclusive, and equitable workplace. If you require accommodations during the hiring process, please let us know.