Operations Manager

Assistant General Manager Residence Inn Cary Crossroads

CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale select service, extended stay and full service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest’s expectation of hospitality.

We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

• Paid Vacation
• Holiday Pay
• Aggressive Quarterly Bonus Plan
• Access to a fully vested 401K program
• BCBS Health Insurance
• Dental and Vision Coverage
• Life Insurance
• Short/Long Term Disability

Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.

• Responsible for all operations of the front office & guest services, including staff training, meetings & shift scheduling
• Attend to customer complaints and queries in a pleasant and level headed manner
• Maintain working relationships and communicate with all departments
• Verify that accurate room status information is maintained and properly communicated
• Work within the allocated manpower budget for the front office
• Enforce all cash-handling and credit card policies
• Uphold the hotel’s commitment to hospitality
• Maximize room revenue and occupancy by reviewing status daily; monitor credit reports and daily house counts; monitor selling status of house daily
• Ensure that employees are attentive, friendly, helpful and courteous to all guests, managers and other employees
• Maintain required pars for all front office & stationary supplies
• Monitor guest service scores daily
• Be knowledgeable of hotel property and in-house events
• Be cognizant of area events and businesses and provide information and directions as needed
• Must be able to work all aspects of the front office, reservations system, PBX, check-in/check-out procedures, etc.
• Provide guests with information concerning hotel policies and amenities/services

• Minimum of 4+ years hotel management experience
• Bachelor’s degree preferred or work experience equivalent
• Must have hotel full service experience
• Must be a self starter and able to work independently
• Must have a passion for hospitality
• Previous Marriott experience is very desirable
• Flexible and able to work split shifts or fill-in shifts should associates call out
• Clean background check and reliable transportation a must
• Solid basic accounting and math skills, comfortable with computers and excellent customer service and communication skills
• Operate traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook