Associate Director, Social Intelligence Strategy & Insights · North Carolina

🌎
Where
: 100% Remote - from the United States

🤝
Type: Full time salaried role

Founded 23 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

We are now looking for a social intelligence expert to join our award winning Global Intelligence Team. 💼

As a team we’re here to create industry-first work and we’re looking for someone with that same hunger and excitement to do things a bit differently.

You’ll join us as an ‘Associate Director, Social Intelligence’ reporting into the Head of Intelligence. This role will be a key part of our team, working on a selection of global and national brands.

You will be known for great storytelling and insight generation. You will have fantastic communication and time management skills, and be able to work confidently within an agency structure in order to bring the best work to your clients.

• Your clients: You will manage the reporting programs of clients, being responsible for their strategic monthly and quarterly reporting. You’ll act as a trusted partner to these clients, knowing their business objectives and reporting against these.
• Projects: Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams. You will have some experience in managing more junior members on projects.
• Innovation: You’ll support and work with more senior members of the team in developing new products and methodologies.
• Proactive client development: Support the Client Services Team in identifying opportunities for upselling.
• New business: Take a core role on new business pitches, supported by the Head of Intelligence.
• People: At this level, you’ll help to train more junior members of our team. There may also be opportunities for line management.
• Culture & Tech savvy
  :
  Understand what’s happening in the zeitgeist (whether you get your news from Tik Tok or the web). While also staying up to date with platform and social listening vendor changes

• Deliver insights projects end-to-end from research design, analysis and visualization to delivery.

• Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team.

• Contribute to proposals and scopes in collaboration with the head of insights and client services teams.

• Develop your skills as a researcher, learning new techniques and technologies. To include survey data, web analytics and desk research.

• Contribute to a culture of learning and development within the team.

• Build relationships with key stakeholders both within and outside of the Insights Team.

• Work with the Head of Intelligence to promote the team, internally and externally, contributing to and leading on PR activity.

• Strong technical experience in social listening tools such as Talkwalker, Hootsuite and/or Sprinklr. Experience with Global Web Index or similar is a bonus.

• Fantastic attention to detail, organizational and time management skills.

• Honed storytelling skills and comfortable in presenting your work

• A curious, proactive approach with a can-do attitude

• A team oriented professional, with the ability to work independently and self-motivated

• Competent in using Microsoft/Google Suite, with a focus on PowerPoint and excel.

• Extensive experience working in a senior social intelligence role

• Agency experience, whether that is social or integrated, we don’t mind but we need someone used to the agency way of working.

• Experience working for multi-market clients

• Bonus:
  Experience of working on automotive, financial services, retail or travel

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