Technician-NOC; Net - II

Position: Technician-NOC (Net) - II
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Job Description # Technician-NOC (Net) - II
* The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues.
* Maintaining devices in customer networks. Documenting every interaction using one of many tool sets provided.
* Advocating for customers by escalating unresolved issues to the next level of support.
* Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs).
* Maintaining user, customer, and departmental confidentiality at all times.
* You exemplify values of integrity, accountability, respect, and excellence in all your work.
* You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.
* You'll need to have:
Bachelor's degree or relevant work experience.
* Fluency in English (written and verbal).
* Experience with networking (e.g., routing, switching, and wireless technologies).
* Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary).
* Ability to obtain a Government Confidential Security Clearances
* A degree in IT. A degree in Information Technology (IT).
* Cisco certification (e.g., CCNA or JNCIA).
* Experience in a service provider or a service desk environment.
* Understanding of ITIL methodology. Computer knowledge (ideally with ticketing software).
* Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click
* * for more details.
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