Network Operations Center Technician

Looking for a Network Operations Center Technician
- Cary NC
- Fully onsite

No C2C, only W2 candidates

Join a customer-focused operations team supporting enterprise and public sector networks.

As a NOC Network Technician II
, you will provide real-time technical support, monitor incidents, troubleshoot network issues, and ensure timely resolution within SLA commitments.

You will also act as the customer advocate — escalating complex issues and collaborating with engineering teams to restore services quickly and efficiently.

• Provide technical support for customer network issues and incidents
• Monitor ticket queues and ensure SLA-based resolution
• Troubleshoot routing, switching, and wireless connectivity problems
• Maintain and support devices within customer environments
• Escalate unresolved issues to higher support tiers
• Document troubleshooting steps and interactions in ticketing systems
• Mentor junior team members and share knowledge
• Maintain confidentiality for customer and government environments

• 3–5 years of networking or NOC/service desk experience
• Strong understanding of networking fundamentals (routing, switching, wireless)
• Fluent written and verbal English communication
• Ability to work in a 24x7 operations environment
• Eligibility to support government-hosted systems (security clearance capable)

• IT or related technical degree
• CCNA, JNCIA, or equivalent certification
• Experience in service provider or enterprise support environment
• Familiarity with ITIL methodology
• Experience with ticketing systems and incident management tools

• Health, Dental and Vision Benefits
• Long-Term growth potential
• 401k
• With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes.

We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!