Senior Cloud Technical Lead- Storage Engineer

Overview

Senior Cloud Technical Lead
- Storage Engineer
- Hybrid | Cary, NC

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

• Serve as the subject matter expert for Isilon, NFS and SAN storage solutions, providing guidance and oversite from contract signature through ongoing operations for assigned hosted and remotely managed customers and SAS team members.
• Work directly with internal and external stakeholders, engaging and interfacing with key support teams, customers, and vendors to deliver excellent service using a customer first and continuous improvement mindset.
• Follow SAS IT Service Management best practices for incident, problem and change management to facilitate workflow proficiency, cost awareness displaying a keen sense of urgency around SLA adherence for your customers.
• Partner with technical team resources to implement / enhance operational requirements to improve system stability, monitoring awareness and decreases operational burden to promote a positive customer experience.
• Drive a SAS Cloud innovative approach when partnering to understand our client’s business and desired technical outcomes, looking for ways to implement proactive monitoring and avoid customer impact.
• Create and maintain service documentation, design documentation, proof of concept testing documents, runbooks, knowledge base articles, and wiki content.
• Review and approve change requests and standards documentation as provided by customer or cross-functional teams.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

• A minimum of 8+ years of experience in supporting storage solutions.
• Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
• Technology/Vendor Experience in:
  • Isilon Storage Architecture, NFS, SAN
  • Dell Powerflex
  • Dell Data Domain
  • Dell Networker/Spectra Logic Tape solutions
  • VMWare/RHEL
  • Red Hat Open Shift
  • Demonstrated ability and willingness to collaborate with internal and external stakeholders and key business partners.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

• Knowledge of programming languages, operating systems, utilities, services, and editors for assigned area
• Technical knowledge of the internal workings, diagnostic tools, and features of software systems
• Aptitude for visualization of solutions for complex problems

Highlights include...

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include:
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Tuition Assistance Program and programs and resources to support your development
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

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You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

To qualify, applicants must be legally…