Servicenow Developer Job Cary area,North Carolina USA,IT/Tech

Responsibilities

Create and manage Service Now applications and modules, including form design, workflow creation, and custom scripting. Customize Service Now modules and applications to fit the specific needs of the business, including incident management, change management, problem management, and more. Develop and maintain integrations between Service Now and other systems or platforms using web services, APIs, or other integration tools. Identify and resolve issues with the Service Now platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.

Develop and maintain technical documentation for Service Now configurations, customizations, and integrations.

Qualifications

Required Skills:

7+ years of implementation and strong working knowledge of Service Now;
Senior-level proficiency in Service Now development and administration. Strong customer interface abilities for requirements gathering and solution design. Expertise in Service Now Flow Designer and Workflow Editor, including Scheduled Script Executions and reporting functionalities. Solid understanding of the Software Development Life Cycle (SDLC) and familiarity with Agile and Scrum methodologies. Skilled in building and sustaining integrations between Service Now and external systems utilizing REST, SOAP, and other APIs.

Identify and resolve issues with the Service Now platform, including debugging and troubleshooting problems with scripts, workflows, or integrations. Develop and maintain technical documentation for Service Now configurations, customizations, and integrations. Experience with Business Continuity Management is preferred. Bachelor s degree in computer science, MIS, Engineering or equivalent experience.

Key Responsibilities

To adhere to quality standards, regulatory requirements and company policies

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

To participate or contribute on EN business in creation of proposals to drive Service improvement plans

To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team

To provide support for on call escalations /L3 level support and doing incident & problem management

Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

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