Genesys Architect; Cloud CX​/IVR

Position: Genesys Architect (Cloud CX / IVR)
Job Title:
Genesys Architect (Cloud CX / IVR)
Location: Cary, NC OR Clarks Summit, PA (LOCAL candidates only)
Duration: 6 months (extendable)
Pay Range: $68-72/Hour on W2 only

Note:

Applicant must be willing to work on W2.
Request--1
Skills:
Genesys Pure Cloud / CTI Genesys / Genesys IVR Tech Lead.
Experience

Required:

10 & Above
Priority: LOCAL to Carry, NC;
Clark Summit PA ONLY!

Role Overview: This is a senior Genesys Architect role focused on designing scalable cloud contact center solutions, working on IVR and AI-powered voice/chat bots, and leading integrations and automation in a modern Dev Ops environment.
This is a high-end Contact Center Architect role, specifically around Genesys Cloud CX (formerly Genesys Pure Cloud).

Role & Responsibilities:

• Architect and design end-to-end contact center solutions.
• Work on IVR (Interactive Voice Response) systems.
• Build AI-powered voice/chat-bots (IVA).
• Handle integrations via APIs.
• Support Dev Ops & automation.

Required Skills:

• Strong expertise in Genesys Cloud CX architecture and configuration.
• Design scalable and secure Genesys Cloud CX solutions based on business needs.
• Design and implement AI powered IVA solutions.
• Proficiency in APIs, Web Services (RESTful, JSON, OAuth)
• Knowledge of scripting languages (JavaScript, Python, Power Shell) for automation.
• Good experience on Genesys Cloud CI/CD and Dev Ops.

Company Benefits & Culture:

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• Dynamic and collaborative work environment.

Appreciate your quick response and please feel free to reach me out for any query you may have.

Kind Regards,

Vibhor Babbar
Manager – Staffing

Artech is the #1 Largest Women-Owned IT Staffing Company in the US!

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