Technician-NOC; Net - II

Position: Technician-NOC (Net) - II
Location: Cary, NC
Salary: $45.00 USD Hourly - $55.00 USD Hourly
Description:

Job Title:

NOC Technician

Location:
Cary, NC (Hybrid)

About the Role

We're looking for a customer-focused Technical Support Engineer to help deliver reliable, high-quality network support experiences
. In this role, you will troubleshoot complex network issues, support enterprise customers, and ensure system reliability while collaborating across teams to resolve incidents efficiently.

You will act as a key point of contact for customers, owning issues end-to-end and driving resolution with a strong sense of urgency and accountability.

What You'll Do

• Provide technical support for network-related issues across routing, switching, and wireless environments
• Troubleshoot and resolve incidents, ensuring timely resolution within SLA targets
• Monitor and manage ticket queues, prioritizing and following up on open cases
• Document issues, resolutions, and workflows in internal systems
• Escalate complex issues to appropriate teams and coordinate resolution
• Maintain and support customer network devices and infrastructure
• Deliver excellent customer experience through clear communication and ownership
• Mentor junior team members and contribute to knowledge sharing

Minimum Qualifications

• Bachelor's degree or equivalent practical experience
• 3-5 years of experience in technical support, networking, or service desk environments
• Strong understanding of networking fundamentals (routing, switching, wireless)
• Experience working with ticketing systems and incident management workflows
• Ability to work in 24x7 support environments, including weekends/holidays
• Fluent in English (written and verbal)
• Eligible to obtain Government Confidential Security Clearance

Preferred Qualifications

• Degree in Information Technology or related field
• Certifications such as CCNA, JNCIA, or similar
• Experience in telecom, service provider, or enterprise support environments
• Familiarity with ITIL processes (incident, problem, change management)
• Strong troubleshooting, communication, and customer-handling skills

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!