Manufacturing IT Systems Engineer

Manufacturing IT Systems Engineer

Overview

We are seeking an IT Systems Engineer to support a large-scale project in the Raleigh area. This role is part of a cross-functional IT Infrastructure team and will provide Tier 1-2 operational support, as well as assist in the maintenance and administration of IT systems.

This is an individual contributor role (non-managerial) reporting to the IT Infrastructure Manager for the project.

Key Responsibilities

* Install, configure, troubleshoot, and resolve issues with:

* Network devices (switches, routers, firewalls, wireless access points)

* Infrastructure systems (monitoring tools, network management systems)

* Provide hands-on support for hardware and software, including:

* Server room and patch room buildouts

* Deliver Tier 1-2 support for:

* Network infrastructure

* Onsite virtual servers

* ERP systems (including SAP support such as iDOC monitoring, analysis, and issue resolution)

* Act as liaison between site users and centralized IT support teams

* Provide after-hours and ad hoc support for production and IT-related issues

* Maintain network and infrastructure documentation according to corporate and regulatory standards

* Support backup and restore processes for manufacturing systems

* Collaborate with vendors for troubleshooting, installations, and system improvements

* Ensure compliance with regulatory requirements (e.g., FDA, cGMP)

* Follow all safety, environmental, and PPE requirements

* Participate in system lifecycle activities and IT/automation implementation

* Support project milestones and communicate progress to project management teams

* Ensure alignment with project scope, quality standards, and architecture requirements

* Perform additional duties as assigned

Required Qualifications

* Bachelor's degree in Computer Science, Information Technology, or related field

* OR

* Associate's degree in a related field plus 7+ years of relevant experience in:

* Network implementation and administration in medium to large enterprise environments

* Supporting Windows-based virtual servers

Preferred Skills & Experience

* Networking certifications (e.g., CCNA, CCNP)

* Strong understanding of networking principles and concepts

* Experience troubleshooting and maintaining:

* Network hardware (switches, routers, firewalls)

* Infrastructure systems and monitoring tools

* Experience with Windows-based virtual server environments

* Background in regulated industries (e.g., pharmaceutical, biotech, food, beverage, manufacturing)

* Knowledge of:

* IT infrastructure lifecycle management

* Network security implementation

* Regulatory compliance for computer-based systems (e.g., FDA guidelines)

* Experience coordinating across IT infrastructure, networking, and application teams

* Strong documentation and communication skills

Work Environment & Expectations

* Onsite role (5 days/week) with direct customer interaction

* Occasional travel may be required to support project delivery

* Provide after-hours support as needed

* Must complete assigned SOPs on time

* Expected to commit full-time for the duration of a multi-year project

* Strong documentation and communication skills

Compensation:

$125,000 - $160,000 with company subsidized medical, dental, and vision insurance with PTO and Holiday Offerings available